Frequently Asked Questions
General Questions
1. What exactly does Metalmetre platform offer?
Metalmetre provides real-time, delayed, and end-of-day tracking of market data, primarily from the London Metal Exchange. In addition to live metal prices, it offers information to support your daily workflow, such as instant news, LME reports, LME warehouse stocks, and historical data.
2. What are the key benefits of using Metalmetre?
Access to reliable LME price data ensures that your metal, semi-finished product, or scrap transactions are executed accurately, with prices that reflect current market conditions.
3. For whom is Metalmetre useful?
Metalmetre is ideal for companies engaged in the production, processing, or recycling of non-ferrous or ferrous metals, who require a dependable daily tool with accurate market spot and forward prices to calculate their metal purchases or sales.
4. Where is the metal market data sourced from?
The data is sourced from reliable global data providers and official market sources.
5. How does the 14-day free trial work?
You may complete your registration by providing your information on our free trial page to begin your 14-day trial period with no commitment.
During the free trial, you can use all premium features of the platform without any limitations. After 14 days, you can choose a subscription plan to continue. Please check the Free Trial.
6. Is payment information required for the free trial?
Yes, due to our status as an LME licensed distributor, we kindly request that you provide a payment method to activate your 14-day free trial. You can cancel anytime before your trial ends. If you don’t cancel 24 hours before your 14-day trial ends, your subscription will start, and auto-renewal will begin.
Subscription and Payment Questions
1.What subscription plans do you offer?
We offer monthly and annual subscription plans. The annual plan provides a more cost-effective option for long-term usage. For subscription plans, you can review our Pricing For all purchase inquiries and questions, please contact us at [email protected].
2.Can I upgrade or downgrade my subscription plan?
Yes, you can upgrade or downgrade your subscription plan at any time. Please contact us at [email protected]
3.How can I cancel my subscription?
You can cancel your subscription easily through the "Subscription Settings" section of your account or by sending an email to [email protected].
4.What is the cancellation condition for the monthly subscriptions?
You may cancel your monthly subscription plan at any time. Upon cancellation, access to the platform will be discontinued at the end of the current billing cycle, and no further charges will be applied to your credit card.
5.Can I get a refund if I cancel my subscription?
Under the terms of LME license fees, the London Metal Exchange does not provide refunds for unused periods within any subscription plan.
6.What happens if I cancel before the free trial ends?
If you cancel during the free trial period, no charges will be applied, and your account will be deactivated at the end of the trial. All your information in the system, except for your email address, will be deleted. Please review our data privacy policy for more information.
7.How can I reactivate my account if it’s been closed?
You may log in to the platform and resume active use of your account by completing the payment process using the email address associated with your membership. If you have any issues, please contact us at [email protected]
8.What payment methods do you accept?
We accept payments via credit card or debit card.
9.Are taxes included in the subscription fee?
Yes, all taxes are included in the subscription fee.
Technical Questions
1.What is the difference between real-time data, closing data, and delayed data?
Real-time data: Reflects current market price movements.
End of data: Shows end-of-day market prices.
Delayed data: Displays market data with a specific time delay (e.g., 15 minutes)
2.What devices can I use the platform on?
The platform is compatible with desktop computers, tablets, and mobile devices.
3.How frequently is the data updated?
The data is updated in real time.
4.What should I do if I encounter a technical issue?
Contact our support team via the "Help and Support" section on our website or email us at [email protected].
Security and Privacy
1.Is my data secure?
Yes, your data is protected with advanced security systems and encryption methods.
2.How do you protect my personal information?
Our platform complies with international data protection standards and ensures your privacy. Please review our privacy policy for more information
3.Will my information be shared with others while using the platform?
For all information, please review our data privacy policy.